Analytics Client Consultants act as trusted advisors to our clients; it is via this platform that consultants take responsibility and ownership of the client relationship. Consultants look to develop deep linkages with our clients, and work hard to deliver service that is personalized, of high quality, and strongly valued. They aim at helping clients make best usage of our products in the context of their investment process and their business goals. Consultants are rewarded by client satisfaction that results in a high retention rate, opportunities to grow the relationship, a strong impact in the pre sales process as a product expert and most importantly as an industry expert that clients rely upon to get the most value out of MSCI products and services.
What we will offer you:
Depending on your location of your role, you can expect …
Competitive fixed and variable compensation, holiday/vacation allowance & retirement savings plans/pensions
Employee Resource Groups to support you in and out of the office
A wide range of benefits including – healthcare, dental plans, risk insurances and (location dependent) - cycletowork schemes, gym benefits, retail discounts,
A purposeful approach to Wellbeing including training, support networks, membership to wellness platforms and vendors, and active local office communities
Your key responsibilities
We aim to provide productive and sustainable work environments and technology that encourages collaboration, creativity and innovation.
Manage the portfolio of clients' renewal book, ensuring frequent client interaction to identify and mitigate retention risks
Proactively engage with clients and provide Best Practices guidance on risk measurement and management
Proactively engage with clients to keep them informed of our product roadmap with a view on how our development efforts will help them achieve their business goals; proactively solicit client feedback regarding future product development
Work with other functional teams to ensure that all clients requests / inquiries are managed appropriately; own the client experience
Present at workshops, seminars, and webinars
Training and educating clients on the applications and underlying models and methodologies
Identify opportunities to increase client usage of our products and identify new users.
Work closely with the sales team on potential up-sell opportunities
Frequent on-site client visits and interaction
Your skills and experience that will help you excel
Very strong analytic and quantitative skills
Superior communication and time management skills with the ability to handle multiple projects
A self starter and highly motivated; ability to work individually and within a team
Relationship management experience with a proven record of accomplishment and experience in the financial services industry
5-10 years working experience in risk management or a quantitative function working closely with investment decision making teams, ideally with Pensions, asset managers, hedge funds, and/or broker dealers.
Strong understanding of global financial markets, including modeling, and pricing of different asst types in the fixed income, equities, commodities, and credit markets and their derivatives
Bachelor's Degree required ideally from finance/engineering/mathematical background;
How we'll support you
Coaching and support from experts in your team
A performance and growth-oriented culture and values
Opportunities for continuous learning to aid progression
Goal based objectives and development plans
Transparent performance-based compensation schemes
About MSCI and our teams:
MSCI is a market leader in Global Indexes, Smart Beta, ESG and Risk Management, and is at the forefront of the secular trends dominating the financial services landscape today. We are committed to the future sustainability and transparency of the financial markets. We create innovative products and services that allow our clients to make more informed investment decisions, and we provide investors with critical performance measurement and risk management data and analytics. Click here to see what we do (link to MSCI brochure)
Our values define the working environment we strive to create. We are inclusive, we champion bold ideas, we always pursue excellence, and always act with integrity. Personal accountability and responsibility are key to success, and we always work as a team to remain client centric.
MSCI is committed to developing a culture and workforce that reflects the clients and communities in which we operate. Increasing our diversity expands our talent pool which helps to accelerate innovation in all we do. We especially encourage members of historically underrepresented groups to apply, including women, ethnic minorities and those in the LGBTQ community.
To all recruitment agencies: MSCI does not accept unsolicited CVs/Resumes. Please do not forward CVs/Resumes to any MSCI employee, location or website. MSCI is not responsible for any fees related to unsolicited CVs/Resumes.
MSCI Inc. is an equal opportunity employer committed to diversifying its workforce. It is the policy of the Firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, gender, gender identity, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy/maternity leave), veteran status, or any other characteristic protected by law.