Consultant

Employer: HCL Technologies Ltd.
Posted: 30-06-2020

Job Detail

Category: Consultant
Location: Jersey City, NJ

Job Description

Job Description (Posting).

  • Supported / Implemented SailPoint for medium to large scale customers across various industry verticals
  • Knowledge of IAM concepts like JML, RBAC, Provisioning, etc.
  • Strong background in coding and development using Java
  • Demonstrate strong technical skills
  • Demonstrate strong problem troubleshooting skills
  • Able to work under pressure in case of a critical incident
  • Be a strong team player (1.) To adhere to quality standards, regulatory requirements and company policies (2.) To provide support for on call escalations and doing incident & problem management (3.) To independently resolve tickets & esnure that the agreed SLA of ticket volume and time are met for the team (4.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases (5.) Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts & conducting interviews/participation in hiring drives (6.) To participate or contribute on EN business in creation of proposals to drive Service improvement plans.