Gabberts Design Consultant

Employer: HOM Furniture Corporate Office
Posted: 30-06-2020

Job Detail

Category: Sales
Location: Little Canada, MN

Job Description

Embraces and takes personal ownership of Gabberts Brand to deliver exceptional design service in support of our clients needs/desires. Consistently strives to enhance the customer experience and is dedicated to design by creating beautiful rooms. Demonstrates effective professional relationship selling skills to assist Gabberts customers with their design projects and home furnishings needs, being the main point of contact, while partnering with internal and external customers to ensure the customers needs are met and company goals are achieved. Builds a sustainable Book of Business to surpass Written Sales Goals. Is accountable for Score Card Performance Metrics and fulfilling all requirements of Gabberts Sales/Marketing and Customer Relationship Management (CRM) Strategy. Provides excellent customer service, making the design experience an exceptional one in order to build long term relationships.

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To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Additional qualifications include:

  • Must demonstrate proficiency in computer technology related to position (including the ability to use Internet, Microsoft Office Products, Digital Camera, etc.).
  • 1+ years of professional sales experience (luxury or design/home furnishing industry preferred).
  • Outstanding customer service skills, professional presentation and excellent oral/written communication skills.
  • Demonstrated room planning and design skills (manual and computerized).
  • Project management, time management and organizational skills.
  • Ability to follow leadership instruction and work effectively with others.
  • Maintain confidentiality in regard to customer and company information.
  • Must be able to meet flexible work schedule including working on evenings and weekends.
  • Models Gabberts image and culture through positive attitude, appearance and respect for company policies and procedures.
  • Must be able to distinguish and differentiate visible elements of design such as color, patterns, etc.

Essential Duties and Responsibilities

  • Meet or exceed all Gabberts Sales Quantifiable Performance Metrics.
  • Builds strong customer relationships.
  • Ensures customer problems/inquiries are handled quickly and efficiently, with courtesy, fairness and equity.
  • Maintains current knowledge on trends and technology in home and commercial furnishings, patterns, color and style trends, and of all resources and vendor programs.
  • Sells from all product categories (to include upholstery, case, accessories, art, lighting, rugs, warranty protection) when delivering a complete project.
  • Develops client relationships from per item transactions to project-oriented rooms and total solutions that include sustainable long-term relationships.
  • Builds a sustainable Book of Business to surpass Written Sales Goals
  • Demonstrates effective qualification skills and utilizes professional home visits as needed to advance sales.
  • Develops and effectively uses 30 second commercial.
  • Conducts business in a thorough, competent manner by accurately completing all required paperwork and effectively using computer systems.
  • Ability to successfully partner with Associate Designers on projects (wall coverings, COM's, window treatments).
  • Utilizes Personal Comfort Profile to effectively gather client information.
  • Actively seeks and follows through on prospective leads and seeks referrals.
  • Consistently participates in store and team events.
  • Consistently demonstrates competency in color and design.
  • Attends all scheduled meetings, including product knowledge, floor tours, pre- and post-market meetings, and team/group meetings.
  • Develops Personal Marketing Plan, which may include planning & presenting effective seminars and special events.
  • Demonstrates Sales Competencies to include Sales Ability/Persuasiveness, Building Customer
  • Loyalty, and managing work using time management, building strategic working relationships, tolerance, and professionalism/impact.
  • Must commit to and demonstrate competency in project selling.

Education and/or Experience

Minimum two year Interior Design degree or equivalent accredited school a plus. Four year Interior design degree preferred.

Minimum of 1 year of professional sales experience, luxury sales experience is a plus. Previous project and room design knowledge.

Language Skills

Ability to read and comprehend instructions, correspondence, and memos. Ability to write correspondence. Ability to effectively present information in one on one and in small group situations to customers, clients, and other employees within the organization.

Mathematical Skills

Mathematical aptitude to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply basic concepts of algebra and geometry.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand for sustained periods of time, move about on foot to accomplish tasks, use spoken word to communicate, and perceive the nature of sounds at normal speaking levels with or without correction.

The employee is occasionally required to sit or remain in a stationary position for extended periods of time; use hands to handle or feel objects with either the entire hand or fingers, including typing. Reach with hands and arms in any direction, ascend and descend ladders and stairs using feet and legs and/or hands and arms. Stooping by bending downward and forward by bending at the waist, kneeling or bending at the knees to come to a rest on knee or knees, crouching by bending the body downward and forward, or crawling by moving about on hands or hands and feet. The employee must occasionally lift and/or move up to 25 pounds.

Specific vision abilities required by this job include close visual acuity to perform activities such as: preparing and analyzing data or figures, transcribing, viewing a computer terminal, extensive reading, visual inspection involving small defects, and using measurement devices.

Reasoning Ability

Must be able to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Need to be able to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate, and can vary depending on if the employee is working from the showroom or in a customers home.