Services Consultant III for Axway, Inc. (Phoenix, AZ)
Act as a key member of the Managed Cloud Delivery Services (MCD) team, responsible for the effective delivery of quality services to Axway's Enterprise Cloud customers and partners. Responsible for day-to-day operation of the application solution, in partnership with other technical resources throughout Axway, to ensure all SLAs and client expectations are met or exceeded. Collect New Requirements from customers as part of MCD and provide Solution Design using Axway B2B, Track & Trace applications. Configure applications and transport protocols including HTTP/S, Web services, EDI, XML and AS2 per customer requirement. Work on day to day operations and improvements on Assigned customer projects. Resolve issues reported by customers via Axway's ticketing system. Participate in after hours on-call duty for assigned projects. Provide work around to issues where permanent fix is taking longer time. Attend weekly technical operations review calls with customer. Work on application install and maintenance (scheduled deployments, version upgrades). Help other team members when needed in technical issue troubleshooting.
Requires Bachelor's degree in Computer Science, Computing Studies, or related field. Requires 3 years of related experience which must include some experience with: Cloud Computing concepts using AWS or VMWare; Middle ware integration and Data validation applications used for B2B; Databases (Oracle), Operating Systems (Linux and Windows), Application servers (Tomcat, WebLogic, and Jetty); Message Encryption (PKI standards), Data Formats
(EDI and XML), Protocols (AS2, SFTP,HTTPS, and Web services), Authentication (SAML, SSO, and LDAP); and Ticketing tools like ServiceNow or Jira.
Mail resumes to: Candace Kappelman, Axway, 6811 E. Mayo Blvd., Suite 400, Phoenix, AZ 85054. EOE