Consultant

Employer: HCL Technologies Ltd.
Posted: 30-06-2020

Job Detail

Category: Consultant
Location: York, SC

Job Description

Job Description (Posting).

Role and Responsibilities

Forward Plan the release windows and cycles across a portfolio

Manage risks and resolves issues that affect release scope, schedule and quality

Measure and monitor progress to ensure application releases are delivered on time and within budget, and that they meet or exceed expectations

Coordinate release content and effort based on the service request backlog, pending service requests, third party applications, or operating system updates

Communicate all key project plans, commitments, and changes including requirements, QA plans, schedule, and scope changes

Manage relationships and coordinate work between different teams at different locations

Conduct Release Readiness reviews, Milestone Reviews, and Business Go/No-Go reviews

Produce Deployment, Run Books and Implementation Plans

Weekly Release Reporting

Communicate release details and schedules to the Business as required

Negotiate, plan and manage all release activities

Work with release engineers to understand impacts of branches and code merges

Maintains the release schedule for all core services and ensure alignment across key partners and vendors.

Continually work towards making improvements in the release process

Lead and co-ordinate the Go-Live activities including the execution of the deployment Plans and checklists.

Develops scripts and automation tools used to build, integrate, and deploy software releases to various platforms

Participate in CAB meetings to discuss release scope and/or roadblocks

Maintains a release repository and manages key information such as build and release procedures, dependencies, and notification lists

Researches new software development and configuration management methodologies and technologies and analyzes their application to current configuration management needs (1.) To adhere to quality standards, regulatory requirements and company policies (2.) To provide support for on call escalations and doing incident & problem management (3.) To independently resolve tickets & esnure that the agreed SLA of ticket volume and time are met for the team (4.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases (5.) Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts & conducting interviews/participation in hiring drives (6.) To participate or contribute on EN business in creation of proposals to drive Service improvement plans.