Solutions Consultant

Employer: EverBridge
Posted: 30-06-2020

Job Detail

Category: Consultant
Location: Oslo, MN

Job Description

Everbridge: a fast-growing global provider of SaaS-based critical communications and enterprise safety solutions currently have a fantastic opportunity for a Solutions Consultant to be based in Oslo, Norway.

Solution Consultants provide onsite and remote consulting services to new and existing Everbridge customers. This responsibility includes training, recommendations on best practice use of the system, requirements gathering, solution design, software configuration, technical support, Project Management and training documentation.

This individual will have excellent analytical and communication skills providing professional services in the area of technical product implementation, training, and adoption for many different types of customers. This position also provides value added services to customers such as the review and assessment of security, emergency management, business continuity and disaster recovery plans.

About the Team:

This role works closely with security, business continuity, and risk management professionals throughout EMEA. Additionally, the Solution Consultant will interface with Sales Engineers, Product Development personnel, and other Professional Services Consultants within Everbridge. We are seeking an energetic and motivated person who enjoys working in a fast-paced environment.

What you'll do

  • Work directly with customers to configure and train them on use of the Everbridge Suite of products in their workplace environment.
  • Provide analysis of business processes and align Everbridge Suite of products to provide solutions to any process gaps.
  • Present in-classroom, instructor-led, lab-centric training following a standard but customizable curriculum.
  • Provide product knowledge expertise, "best practices", that can be implemented through consulting services.
  • Design and present customized product demonstrations to emphasize the features and benefits in delivering the whole solution value proposition.
  • Provide input into new product functionality and future direction of the product based on customer interactions and enhancement opportunities.
  • Provide project management expertise for implementations resulting in smooth, well-coordinated projects which meet Go-live dates and budget goals.
  • Perform technical configuration and integration tasks required for project completion, set up and configuration.
  • Document all client calls, emails and any other communication and enter the information into the Client Care CRM (Salesforce.com).
  • Ensure proper, proactive, and consistent communication of status to the deliverables through weekly status reports and project correspondence.

What you'll bring

  • 4 - 7 years professional experience in a consulting or customer-facing training role in a technology provider working with corporate customers.
  • Proven track record in coordinating internal departments and resources to solve complex customer support or implementation challenges.
  • Experience in developing or tailoring training curriculum to a specific customer's needs, and/or producing documentation from boilerplate or examples tailored to a specific customer.
  • Strong time management skills
  • Problem analysis and problem solving
  • Strong Customer Service orientation
  • Ability to operate autonomously in a fast-paced environment
  • English plus Norwegian or Swedish language proficiency (ability to speak fluently in business settings)

Preferred Qualifications:

Strong project management skills and disciplineQuality inspection, auditing and testing experienceKnowledge of web-based (SaaS) software application implementationsExperience or training in computer applications/software support highly preferredAbility to travel up to 50%

About Us:

Our team makes a difference during the most difficult times and challenging situations. Our people are dedicated to solving problems. Our software was built to save lives. Our unifying mission is to keep people safe and businesses running.

Headquartered in the great cities of Boston and Los Angeles, with operations all over the world, our team of 1100+ dedicated employees support over 5,200 global customers every day in their most crucial moments. During public safety threats such as active shooter situations, terrorist attacks or severe weather conditions, as well as critical business events such as IT outages or cyber-attack incidents, customers rely on our SaaS-based platform to quickly and reliably aggregate and assess threat data, locate people at risk and responders able to assist, automate the execution of pre-defined communications processes, and track progress on executing response plans.

Our culture is all about "Making a Difference," and we are proud to serve:

  • 9 of the 10 largest U.S. cities
  • 9 of the 10 largest U.S.-based investment banks
  • 25 of the 25 busiest North American airports
  • 6 of the 10 largest global automakers
  • Over 1,000 Hospitals

As we continue to grow and transform the field of critical event management, we need passionate, committed individuals to help us carry out our mission.

Do you think you have what it takes to make a difference? Apply to be a part of our award-winning team today!