Clinical Quality Consultant

Employer: Kaiser Permanente
Posted: 30-06-2020

Job Detail

Category: Health Care
Location: Aurora, CO

Job Description


The Clinical Quality Consultant is accountable to the Director of Professional Practice, Clinical Excellence and Nursing Quality, with the primary responsibility for providing consultation, development, coordination and the integration of staff education, training, competencies and professional practice in the clinical practice settings. In addition, provides Quality Improvement consultation, data management and quality advisor functions in order to support improvement in clinical practice, service quality and regulatory compliance. The Clinical Quality Specialist supports programs, departments, leadership and medical staff by providing consultation and guidance in supporting a quality and patient safety culture, coordinating quality activities, establishing measurements to monitor performance, role-modeling quality improvement principles and rapid cycle change, and provides teaching and training to others to promote the message of quality.

Essential Responsibilities:

  • Provides leadership, consultation, advice and recommendations, coaching, education, and decision-making support to managers, supervisors, employees and professional peers related to clinical practices, adverse outcomes, policies and procedures, and performance measurement and quality improvement activities. Identifies gaps between performance standards and actual performance. Identifies work environment factors (both internal and external) that may impact performance. Identifies performance evaluation criteria/processes. Identifies educational and/or training strategies to impact performance.

  • Collaborates with nursing quality, compliance, risk management, patient safety, and legal reviews of incidents/events/nursing practices and contributes to remediation process.
  • Directs, influences, and mentors regional clinical operations managers/leaders and clinical staff to engage in professional practice and quality standards.
  • Supports managers and supervisors with the application of current nursing practices and standards content to JODs.
  • Inputs data and maintains established databases, gathers and researches information with employees, external vendors and representatives in support of ongoing operations.
  • Create routine and custom narrative and quantitative reports in response to program initiatives. Assists in identifying requirements for end-user systems applications, developing specifications of data and standard operating procedures.
  • Authors and/or contributes to nursing website content. Drafts, edits, proofreads and prepares correspondence; creates reports, graphs, and presentations.

  • Participates in various special projects that align to the program.
  • Accesses patient, member, and staff confidential information as needed to provide quality review and performance review of nursing practice standards and contribute to processes and individual nurses performance improvement plans.
  • Supports managers and supervisors with the application of current nursing practices and standards content to JODs.
  • Collaborates with other nursing services personnel to appropriately report nursing individuals to the Colorado State Board of Nursing.
  • Reviews the health record retrospectively and/or concurrently and collects information to identify opportunities for improvement and initiates or refers follow-up as appropriate including presenting to appropriate managers or committees. Facilitates root cause analysis, failure modes, and other performance improvement tools.
  • Obtains and interprets data from a variety of sources into relevant and cohesive information for the purpose of guiding stakeholders in developing action plans designed to achieve the organization's quality objectives to meet regulatory/external standards for excellence in nursing practice. Develops and tracks goals, strategies, tactics, and action plans for the assigned departments and serves as a resource for recommendations and next steps.
  • Coordinates and facilitates the development and revision of regional policies and procedures to meet organizational needs. Assists managers and employees in developing and revising policies and procedures to meet evidenced based clinical or technological changes. Assists director and managers in the communication and implementation of new and revised policies and procedures to employees. Performs other duties as requested.

  • Manages and coordinates educational and orientation programs for clinical staff
  • Serves as a liaison for the department/function to discuss complex administrative matters, business processes and project activities to facilitate department goal attainment
  • Participates in human resource functions, including recruitment, performance evaluations, and all aspects of payroll.
  • Tracks payroll and non-payroll expenditures, forecasts and provides input into the annual budgeting process.
  • Provides forecasting based on critical thinking to understand and share what the trend is. Review monthly actuals for budget and provide updates to management.
  • Collaborates on regional educational and orientation programs to support career development.
  • Conducts and oversees investigations into adverse events, developing sufficient documentation to identify and evaluate human factors and system failures for the purpose of recommending changes to prevent recurrence and/or ensure patient safety. Integrates the tenets of a just culture into consulting activities and written reports.

Basic Qualifications:


Minimum two (2) years of education experience. Minimum three (3) years of clinical experience in acute care or ambulatory setting within the last five (5) years.


Master's degree in nursing or health care required.

License, Certification, Registration

Current Colorado professional license required (RN, NP, PA, or other related healthcare field).

Additional Requirements:

Knowledge of current regulations and requirements. Knowledge of adult learning theory and development. Facilitating work groups. Demonstrated experience in curriculum design, development and delivery. Demonstrated experience in quality management principles. Working knowledge of computer software programs, desktop publishing and audio-visual equipment and materials. Effective group process and team building skills. Demonstrated skills in didactic presentations, clinical skills assessment methodology and project management. Strong interpersonal skills and ability for conflict resolution. Strong oral and written skills.

Preferred Qualifications:

Minimum five (5) years of recent clinical experience in acute or ambulatory setting. Health care functions and services-experience working in a medical/surgical/procedural oriented service in either outpatient or inpatient setting. Thorough knowledge of state-of-the-art audio visual and related instructional equipment. Thorough knowledge of computer skills in work processing, database management, spreadsheet, and desktop publishing. Thorough knowledge and skill in the use of HealthConnect (Epic). Excellent interpersonal and communication skills. PhD degree in nursing, education or human resource development.

Primary Location: Colorado,Aurora,Waterpark III 2550 S. Parker Rd. S400 Scheduled Weekly Hours: 40 Shift: Variable Workdays: Mon, Tue, Wed, Thu, Fri Working Hours Start: Varies Working Hours End: Varies Job Schedule: Full-time Job Type: Standard Employee Status: Regular Employee Group/Union Affiliation: Salaried, Non-Union, Exempt Job Level: Individual Contributor Job Category: Nursing Licensed Department: Nursing Administration Travel: Yes, 50 % of the Time Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.

External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances.

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