Customer Success & Support I Seattle, Washington
Our agreement with employees
DocuSign is committed to building trust and making the world more agree-able for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what's right, every day. At DocuSign, everything is equal. We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better. And for that, you'll be loved by us, our customers, and the world in which we live.
Our Customer Success team is the largest organization in the world focused entirely on agreement processes and technologies. We are the Agreement Experts. With hundreds of thousands of successful customers worldwide, we know how to help our customers see results quickly. And that experience is just one of the reasons our customers trust us to connect, automate, and integrate their systems of agreement, everywhere they need to get work done. As part of our global team of Agreement Experts – in professional services, customer success management, learning and enablement, and customer support – you'll bring your knowledge, insights, and proven expertise to help our customers achieve more than they ever thought possible.
The Adoption Consultant is a high-energy strategy-focused customer advisor responsible for a portfolio of selected strategic and enterprise companies, driving return on our customers' investment in the DocuSign Agreement Cloud and unlocking further modernization across their system of agreement. The Adoption Consultant will define, develop and execute effective customer adoption and success strategies. The Adoption Consultant is able to discuss and advise on core functionality and features beyond the fundamentals, and the art of what is possible. Working with resources across the Customer Success organization and DocuSign, the Adoption Consultant helps customers realize business results by serving as the post-sale conduit for our customers.
Passion for customers, professional maturity, technical fluency, excellent communication and presentation skills as well as the ability to enable customers to adopt change while driving to key deliverables, is critical in this role.
This position reports to the Sr. Manager of Adoption Consulting
Drive Successful Customer Engagements: (70%)
Product Knowledge and Expertise: (10%)
Cross-Functional Collaboration: (10%)
Administrative Responsibilities (10%)