Patient Consultant (1659842)

Employer: Truelieve
Posted: 30-06-2020

Job Detail

Category: Health Care
Location: Englewood, FL

Job Description

ob Title: Patient Consultant

Department: Retail

Reports To: Store Manager

FLSA Status: Regular Non-Exempt

Location: Englewood, FL

ROLE SUMMARY

The Patient Consultant is responsible for educating patients on the benefits and potential side effects of medication. In this role, you will need to be knowledgeable about various products and their effects. The primary function of the Patient Consultant is to provide excellent customer service and patient care while dispensing medication to patients and caregivers, per department rules.

KEY DUTIES AND RESPONSIBILITIES

  • Provide exceptional customer service to patients, guests, and coworkers
  • Coordinate return and exchanges in accordance with company policy
  • Print return/exchange forms for all stations and delivery
  • Update the Register Inventory sheet as needed
  • Assess inventory needed in the live inventory room and transfer items as needed, complete daily inventory counts
  • Assess inventory overages and shortages and submit inventory needs to the logistics
  • Assess accessory needs with manager and order as needed
  • Enter all vape pens and merchandise into point of sale system when received
  • Perform other duties as assigned

SKILLS AND QUALIFICATIONS

  • High school diploma or equivalent (GED)
  • Prior management experience, preferably in retail and/or customer service area is a plus
  • Must have prior cash handling experience
  • Ability to work independently in a dynamic, fast-paced environment and with a variety of personalities at various seniority levels
  • Must possess excellent people skills and be able to communicate effectively with others in both verbal and written form
  • Must be able to work effectively without supervision and in a team environment
  • Strong interpersonal skills, business sense, and professionalism to communicate with all levels of management and staff; ability to uphold a strict level of confidentiality and discretion
  • Able to understand and follow written/oral instructions
  • Ability to respectfully and politely interact with customers and team members
  • Able to communicate in conversational English in order to work effectively with customers and team members, operate electronic equipment (computer, laptop), comprehend safety procedures, and utilize telecommunication devices

ADDITIONAL MINIMUM QUALIFICATIONS

  • Must possess a valid driver's license and a clean driving record
  • Must be able to pass a level 1 and level 2 background check and drug screening
  • Must be at least 21 years of age
  • Must possess the mental and physical capacities necessary to perform the job duties

PHYSICAL REQUIREMENTS

  • Must be able to push, pull, move, and/or lift a minimum of 25 lbs. to a minimum height of 5 feet and able to push, pull, move, and/or carry such weight a minimum distance of 50 feet, with or without mechanical assistance
  • Must be able to work seated/standing as appropriate at workstations for extended periods of time, maintain body equilibrium while climbing ladders, stairways, stopping, kneeling, crouching, and reaching, and use hands/fingers to hold, grasp, turn, pick, pinch frequently/constantly to complete tasks
  • Must have visual acuity with/without job aids to perform activities such as; reading, viewing a computer terminal, visual inspection involving small parts/details. Clarity of vision at 20 ft or more in day and night/dark conditions
  • Must be able to speak and communicate verbally at conversation levels with co-workers, vendors, etc. (Moderate noise)

WORK SCHEDULE

40+ hours weekly with flexible hours depending on store needs. Must be available to work occasional evenings, weekends, and holidays.

Must be able to move intermittently throughout the workday. Must be able to see and hear or use prosthetics that will enable these senses to function adequately to ensure the requirements of this position can be fully met. Due to the nature of our business, it is advocated that when representing Trulieve that our professionalism meets the needs of the medical patient base that we respectively serve. To uniformly align with the organization, an individual must be able to provide a level of communication that aligns respectively with the diversification of our patients which may exhibit opportunities to assess the situation and apply meaningful service. In addition, must be able to quickly identify and insert additional support where needed to deescalate situations without compromising Trulieve's objective in serving our patient base with excellent customer service.

Equal Opportunity Employer ⚫ Trulieve Supports a Drug Free Workplace